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I had to update this as a result of an extremely unprofessional and disappointing expertise with customer support.
Hello there Jimmyspin! Thanks for your reviews. We provide promotions for our leisure players to ensure that they've got a better opportunity to gain.
Hello there once more jyhhorng2222. We do clearly show that your BTC was sent on 03/20/2023. We also show that a wire continues to be sent right now into the service provider. We thank you for your personal persistence with our verification method, we recognize that at times it might take a while, we make this happen to protect the get-togethers associated.
The participant experienced expressed his disappointment Together with the delay and experienced believed his case wasn't currently being prioritized. Nonetheless, right after some time and next our intervention, the player confirmed that he experienced been given his payout. We experienced marked the complaint as 'resolved' in our method.
Making me knowledgeable that while in the function I acquire and acquire through the playthrough and also have a remaining balance it doesn't matter what it is the max dollars out for this promotion would once again be 10x the deposit of $25.00 totaling $250.00.... I performed and gained and got from the terms and playthrough with the advertising and had a remaining balance of about $500.00(+)... I cashed out to my freshly designed Bitcoin wallet for your asked for quantity of $250.00... I'm waiting around to determine how this will probably go down. These days is actually a Sunday so I do not count on for getting A great deal of a response from nearly anything for just a short duckystar time but ideally this casino honors the conditions. If it does. I am going to Permit everyone know and up to now I don't have any grievances. I will continue to keep you current via these comments as I navigate via this process.... Thanks.
Irrespective of prior prosperous withdrawals by way of Bitcoin, The existing challenge associated a wire transfer. The grievance was fixed as being the player verified that the payout had been gained, likely delayed mainly because of the processor.
Casinos with a Below ordinary Basic safety Index normally have an unfavorable ratio in their amount of tourists to suitable grievances submitted by players. It ensures that this casino has in all probability dealt with some players unfairly prior to now. Submitted: 03 Jun 2024
Just after we intervened and invited the casino consultant towards the discussion, the casino acknowledged the interaction troubles and verified the participant's files had been approved and her account verified. In addition they pledged to further improve their verification method to prevent these concerns Down the road. Even with this, the participant did not affirm receipt of her withdrawal and failed to reply to more interaction, leading to the rejection on the complaint.
Based on our investigate and estimates, DuckyLuck Casino is usually a medium-sized online casino income-sensible. However, it is a A part of a major team of related casinos with substantial put together revenues.
We've requested the Office in demand to deliver us facts as to determine if you continue to need to ship something else or if you are very good to generally be processed. When we get a solution, We'll update.
The player from California experienced asked for a withdrawal a lot less than two weeks before submitting the criticism. Their income hadn't been acquired still. The Issues Crew had recommended the player to attend at the very least 14 days just after requesting their withdrawals in advance of distributing a criticism, because the hold off could have been because of unfinished KYC verification or a significant volume of withdrawal requests. Just after quite a few contacts Using the casino, the player confirmed that their difficulty had been fixed.
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